How far in advance should I book before a function?

To avoid disappointment- please book early. You can contact our staff for a no obligation quotation and we will let you know the status of availability over your dates.

It is important to finalize your order at least 48 hours before your function

Is transport and set up included in your pricing?

Our pricing does not include delivery. If you would like your goods delivered we can quote you. No set up is included in the pricing, however with tents and marquees the setup is included in the delivery fee

Do I need to supply ID to rent from you?

If you are a new customer we will need you to please supply us with an ID Document, Proof of Residence and 2 contactable trade references. We will also need you to fill in a "New Customer form" on our website or available by request.

Do I need to clean your equipment before returning it to you?

All goods hired (With the exception of linen) must please be returned clean

What must I do if I receive faulty equipment?

We do our best to ensure that all our stock is kept in good, workable condition- but should you receive your goods and and you notice that they are broken or damaged in any way- please inform our office immediately via email or telephone. Unfortunately if this is not done, we will need to charge you the full replacement fee on return of the goods.

Do you require any type of Security Deposit?

We charge a refundable deposit on all orders. The minimum deposit required is R1,000.
Debit Cards may be used to pay hiring fees, but cannot be used to pay refundable deposits as payment cannot be reversed. Only cash or EFT accepted for refundable breakage deposit portion.

If you pay the refundable deposit portion of an order with a credit or debit card, we will need to deduct 5% of the refund to cover the bank fees

How many days are included in the rental pricing?

All prices are for a maximum of a 4 day "Rental Period" with the exception of camping and hiking equipment and gas heaters, which are billed per day.

When is payment required?

Full payment is required 48 Hours before CHG Delivers or you collect your goods from our offices.
If you place an order 1 month before your function or when  stock is pressurized- we will require a non refundable 20% deposit to hold stock for you.

Do I need an engineering certificate for my Marquee/Tent

With Marquee Tents at Public Events, you are normally legally required to have an engineering certificate and sometimes submit plans.

A Structural Engineer is required to do the engineering certificates and submit plans when required. On request we can refer you to an engineer to find out what the requirements and cost will be for your event. Please note that all planning, engineering certification etc. is NOT included in any of our pricing.
Please note that you are also legally required to have a Fire Extinguisher with every big tent or marquee rental. We do also rent them out at an affordable rate.